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BLAM has been built from an entirely operational focus. Every function of the platform can be mapped to a business benefit derived from a specific real world operational requirement. BLAM is built on operational experience and as a business Blue Lucy support media operators from project inception through to day-to-day service.
The typical technology “on-boarding” process doesn’t do enough to help media companies realise the full business benefits of a media automation platform like BLAM. That’s why every new BLAM implementation includes Blue Lucy’s workflow consulting package which covers;
- The definition of the project including the scope, the target outcomes, the plan for realisation and definition of how the project will be managed.
- Definition of the target operating model and the workflows required to support it.
- The implementation of the workflows on the platform and optimisation.
- Administrator training.
- Transition to operational service.
The package is designed so that project goals are defined, the delivery controlled and, ultimately, the business benefits realised. Blue Lucy’s consulting and projects background ensure that operating models are optimised, and projects deliver measurable business value.
In addition to our packaged services, Blue Lucy offers additional bespoke software development, consultancy and training services for defined projects. We only charge clients for bespoke development if the software is being provided exclusively for your use – software which is subsequently rolled into the core product or made available as an optional connector to other customers is included in the BLAM deployment fees. Bespoke development of this kind is typically for integration with a proprietary or legacy system. Blue Lucy recognise the value of integrated systems and readily offer tailored development expertise to deliver this, even for systems which otherwise would be isolated.
SUSTAINING SERVICE AND SUPPORT
BLAM has been designed, and is typically operated, as a cloud solution in a true PaaS operating model, with Blue Lucy responsible for the management of the software and infrastructure. In this operating model customers typically manage the operational administrative tasks such as user management, project specific configuration and modification of workflows. Blue Lucy do provide this level of operational support in some cases, but it is not necessary, and the platform has been designed to be configured by operators with only an intermediary level of technical understanding. BLAM may also be deployed ‘on-prem’, this is common with service providers and these, by their nature, require the customer to provide support up to the operating system and database layer. Administrative support of the platform is, in these cases, also typically managed by the customer although we can also provide this. In addition to administrative workflow configuration assistance we also cover issue (fault) management. Support is ‘packaged’ and available in a number of models from office hours right up to 24/7.
international system integrators
We are supported by the very best international integration and support partners.