FAQs & SUPPORT

Blue Lucy is an enterprise-grade orchestration platform designed to manage video and rich media workflows at scale. It integrates with existing DAMs and creative tools to streamline discovery, reuse, and distribution while maintaining governance and efficiency.

Our platform connects seamlessly with your video tech stack, your DAM, production tools, and business systems. Integration is built around flexible APIs and structured frameworks, allowing teams to orchestrate workflows without disrupting existing operations.

Yes. Blue Lucy is designed for enterprise-scale operations. It supports distributed teams, multi-language workflows, and high-volume video content, ensuring consistency and control across regions and departments.

The platform handles the full complexity of video - from codecs and frame rates to subtitles, audio stems, and social cutdowns - while maintaining lineage to master assets and automating derivative creation.

Workflow orchestration allows teams to automate workflow steps intelligently while retaining oversight. The system can execute repetitive tasks, route content, or trigger processing steps, all under human control for governance and quality assurance.

Yes. The platform can integrate multiple AI services, selecting the best-fit model for each task. Automation is embedded in the workflow, making AI adoption safe, traceable, and aligned with operational needs.

Absolutely. Our visual workflow builder enables teams to design, test, and optimise operational pipelines without coding, accelerating deployment and reducing implementation risk.

All assets and derivatives are tracked automatically, with clear lineage and time-based metadata. Teams can see exactly how each file was created, edited, or distributed, ensuring accuracy and reducing duplication.

The platform makes AI usage visible, controllable, and accountable. Every step - from input through AI processing to output - is auditable, helping teams scale AI adoption while protecting brand trust.

Blue Lucy tracks all workflow actions, human approvals, and AI outputs. Structured logs, rights management, and compliance tools ensure that governance is embedded directly into your operational processes.

Yes. Every approval, review, or AI-generated action is logged, providing a complete audit trail and helping teams maintain oversight at enterprise scale.

Our platform supports policy-based workflows, metadata-driven approvals, and audit tracking, giving teams the ability to enforce brand, legal, and regulatory standards across all media operations.

We follow a step-by-step deployment methodology, starting with workflow assessment, incremental integration, and testing. This ensures early value delivery while mitigating risk.

Teams begin realising operational improvements and ROI within the first few deployment stages, thanks to our incremental approach and immediate workflow automation capabilities.

Yes. Blue Lucy is designed for growth. As video volumes, teams, or regions expand, the platform scales without requiring major rework or additional tools.

Our team provides hands-on support and consultancy throughout deployment, helping you map workflows, integrate systems, and implement best practices for maximum efficiency.

Any organisation producing or distributing high-volume video content can benefit, including media, broadcast, marketing, corporate communications, and enterprise marketing teams.

Yes. Blue Lucy is built to handle multiple workflow types in parallel, from campaign marketing videos to internal communications and broadcast production, all under a single orchestration framework.

By indexing video with rich, time-based metadata, the platform makes it easy for teams to find specific moments, reuse content efficiently, and avoid unnecessary duplication.

Absolutely. The platform supports both catalogue metadata and temporal metadata, enabling discovery, reuse, and governance of video at the level of individual moments within assets.

We provide enterprise-grade support, including troubleshooting, workflow guidance, and access to technical experts. Support is structured to ensure teams can operate efficiently and confidently.

The platform is intuitive, so most users can start working immediately. When your deployment includes access for administrators or engineers, onboarding is included as part of the deployment to ensure they can manage and configure the system from day one.

These are the product names that were previously used to describe different user experiences within the Blue Lucy platform.

BLAM - the content factory, and BOLT - the content hub, were always different ways of accessing the same underlying platform capabilities. We have now removed the product names to simplify how the platform is presented, while retaining both the accessible user experience and the deeper technical control.

Yes. The same powerful automation, orchestration, and integration capabilities remain fully available. Everyday users can work through a simplified interface (previously know as BOLT), while advanced users and administrators can access deeper configuration (previously BLAM) when required.

You can choose. Some organisations prefer Blue Lucy to manage advanced configuration, while others enable their own teams to work directly with the platform’s deeper capabilities.